Complete Care Home Warranty
Overview
Complete Care Home Warranty is a new company offering one-year service contracts to help homeowners pay for unexpected repair and replacement bills when major appliances and systems in their home break down. Unlike many other home warranty companies, Complete Care Home Warranty also offers coverage to renters as well as those living in multi-family homes, condos, manufactured homes, and mobile homes.
When you buy a home warranty with this company, you won’t have to go through the home inspection process. They cover all systems and appliances in good working condition no matter their age.
Types of Home Warranty Services & Terms
| Plan Types | Systems, Appliances, or Combination |
| Coverage Territory | Not disclosed on company website |
| Contractors | Not disclosed on company website |
| Home Inspection Required? | No |
| Contract Lengths Available | 12 months (365 days from initiation of contract with 30-day waiting period) |
| Benefit Limit Type | Some repairs have a per item benefit limit; there are no limits to the number of repaired systems or appliances per term |
| NHSCA Member | No |
| BBB Rating | B+ (registered 7/2020) |
Complete Care Pros
- No-fee transfer to new homeowner if your home is for sale
- No limit to the number of claims you can make
- Rental property coverage
- No home inspection necessary to get coverage
- No restrictions about the age of systems and/or appliances covered under the plan
Complete Care Cons
- 30-day waiting period from application acceptance date
- Additional fees apply for emergency services
- Service call fees apply, even if coverage is denied, not covered, or excluded
- Long list of exclusions, including plumbing problems due to root intrusion, refrigerators not located in kitchen, and any noise not related to mechanical failure in any appliance or system
- All replacements are “builder’s standard equipment”
Plans and Pricing
With Complete Care Home Warranty, you can choose a systems warranty, an appliance warranty, or a combination warranty. Each plan comes with up to 20 coverages for individual systems and/or appliances.
To find out how much each plan costs, you must call (860) 777-0204 for a free quote.
Service Fees
Service fees are not disclosed on the company’s website. You must pay any outstanding service fees for previous claims before you can make a new claim for a covered system or appliance.
Payout Caps
There isn’t any information about general plan-wide payout caps on the company’s website. Complete Care Home Warranty notes payout caps for specific optional coverages under the Terms and Conditions section of their website.
Coverage
With a coverage plan for systems, you’ll get warranty coverage for your home’s air conditioning system, heating system, electrical system, plumbing system (including stoppages), water heater, and ductwork.
The appliances plan includes warranty coverage for your refrigerator (located in the kitchen), clothes washer, clothes dryer, oven/range/stove, cooktop, built-in microwave, dishwasher, garbage disposal (with exclusions for certain blockages), garage door opener, and ceiling/exhaust fans.
Optional coverage
- Pool and spa equipment: $500 limit per contract term
- Roof leaks: $500 limit per contract term
- Central vacuum: no coverage for hoses or blockages
- Sump pump: $500 limit per contract term
- Well pump: main source of water to home only with $500 limit per contract term
- Septic system: broken or collapsed sewer lines excluded
- Septic tank pumping: $200 limit per contract term
- Stand-alone freezer
- Water softener: $500 limit per contract term
- Refrigerator ice maker: kitchen only with $200 limit per contract term
- Freestanding ice maker: $200 limit per contract term
- Clothes washer and dryer
- Sprinkler system
- Water softener
- Tankless water heater
- Additional water heater
- Additional heating system
- Additional air conditioning system
- Additional garage door opener
Exclusions
The only coverage available with Complete Care Home Warranty is for “normal wear and tear.” Fortunately, this coverage extends to covered appliances and systems no matter their age, so long as they are in good working condition when you purchase the home warranty.
There are certain appliance-specific and system-specific exclusions, however. The list is long, but it’s important to be aware of exclusions before you purchase a warranty. You can find the Complete Care Home Warranty exclusion details in the Terms and Conditions section of their website.
Claims & Repairs
After the initial 30-day waiting period, you can submit a claim for a covered system or appliance by calling Complete Care Home Warranty’s claims department at (223) 747-4110. They have representatives available to answer calls 24/7.
After requesting service, a Complete Care Home Warranty representative will contact an approved service contractor within 48 hours. That contractor will contact you to schedule an appointment during normal business hours.
If you have an emergency, the Complete Care Home Warranty representative can choose to expedite your request for service. You may have to pay an additional fee for faster service.
You will not be reimbursed by Complete Care Home Warranty if you get a covered system or appliance covered by a contractor on your own without the company’s prior approval.
If Complete Care Home Warranty determines that a repair or replacement is not covered, you can ask for a second opinion regarding the malfunction cause within seven days of receiving word that the malfunction is not covered under your home warranty plan.
Service call fees are not disclosed on Complete Care Home Warranty’s website.
Visit SiteCustomer Service
Customer service is available 24/7 by calling (223) 747-4110. You may have to wait several days for an approved service provider to contact you to schedule an appointment.
Complete Care Home Warranty is just a few months old according to the Better Business Bureau (BBB) website, which notes that the business was started in April of 2020.
Final Thoughts
Complete Care Home Warranty is not accredited by the National Home Service Contract Association (NHSCA). They were added to the Better Business Bureau (BBB) list of accredited businesses in July of 2020. The company currently has a B+ rating.
While you may have better options for a home warranty company, Complete Care Home Warranty offers some notable advantages for certain homeowners. They do not require a home inspection prior to providing coverage, so even if your systems or appliances are older, you can get a policy through this company. They also offer coverage for rental properties. There is no limit to the number of claims you can make during your coverage period.
Homeowners evaluating several home warranty companies may find it useful to call Complete Care Home Warranty to get a quote.
Address
Complete Care Home Warranty
43 W 33rd St
New York, NY 10001-3000
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