CHASE Reviews

One-stop-shop for banking needs

Written by Bob Phillips

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LS Score

Credibility

Support

Accessibility

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Opening Hours

Mon-Fri 7am-11pm EST

Sat-Sun 10am-7pm EST

Contact Information

1-800-935-9935
Headquarters: 270 Park Ave. New York, NY 10017

Social Media

LS Score

Credibility

Support

Accessibility

Visit Site

Opening Hours

Mon-Fri 7am-11pm EST

Sat-Sun 10am-7pm EST

Contact Information

1-800-935-9935
Headquarters: 270 Park Ave. New York, NY 10017

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CHASE Online Banking Review

Chase Bank, a major player in the U.S. banking sector, offers a comprehensive range of financial products and services. With a vast presence across the country, Chase operates over 4,900 branches and more than 16,000 ATMs, making it one of the most accessible banks for Americans. Its highly regarded digital banking platform features an app and website that facilitate easy money transfers, bill payments, budget creation, and more. While Chase is known for its convenience and customer service, it’s not the go-to for the highest savings rates available in the market.

CHASE Online Banking Highlight

No minimum

Min Deposit

16,000+ ATMs

ATM Network

$34

Overdraft Fees

$25

Maintenance Fees

Yes

Other Fees

Online Banking Savings

No minimum

Min Deposit

Min 0.01%

Min APY Savings

Online Banking Checking

No minimum

Min Deposit

Pros & Cons

16,000 no-fee ATMs
Wide range of account options
Option to waive maintenance fees by meeting certain requirements

Uncompetitive APY rates
High balance needed to waive fees

Account types

Checking
Savings
Certificates of Deposit (CD)
Money Market Deposit Account (MMDA)
Business
Business Checking

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APY's

Chase’s Annual Percentage Yields (APYs) for savings accounts and Certificates of Deposit (CDs) are generally lower than those offered by online banks. The Chase Savings℠ account, for example, offers a low APY of 0.01%, which is significantly below the national average. This trend extends to Chase’s CD rates, which are also considered low compared to the more competitive rates found at online banks. Despite these lower yields, Chase provides several options to waive monthly fees and offers bonuses for new account openings, which can somewhat offset the lower interest earnings.

Account Type	APY
Chase Secure Banking℠	None
Chase Total Checking®	None
Chase Savings	Variable based on daily collected balance
Chase Premier Savings	Variable based on daily collected balance
Chase Business Complete Banking℠ (checking)	None
Chase Performance Business Checking	None
Chase Platinum Business Checking	None
Chase Business Total Savings	0.01% to 0.02%
Chase Business Premier Savings	0.01% to 0.02%

Features Benefits & Rewards

Chase Bank’s services come with several notable features and benefits:

Extensive Branch and ATM Network: Nationwide access to physical branches and ATMs.
Highly Rated Mobile App: The app is praised for its functionality, including bill pay, budgeting tools, and easy money transfer capabilities.
Customer Service: Chase offers robust customer support through various channels, including social media, phone, and in-branch services.
Account Opening Bonuses: New customers can benefit from promotional bonuses for opening certain types of accounts.
Overdraft Practices: Chase has specific overdraft policies, such as no fees for overdrawing by $50 or less, aimed at reducing the burden of overdraft fees on customers.

Chase Account Types

Chase provides a diverse range of account types to cater to different customer needs:

Checking Accounts: Including Chase Total Checking® with features like mobile banking and online bill pay. Despite low-interest rates, these accounts offer practical benefits like direct deposit waivers and various ways to avoid monthly fees.
Savings Accounts: The Chase Savings℠ account supports free overdraft protection transfers and offers ways to waive the monthly fee, despite its low APY.
Certificates of Deposit: While offering a range of term lengths, Chase’s CD rates are less competitive, especially when compared to online banks.
Credit Cards, Loans, and Investment Services: Beyond traditional banking products, Chase also offers a wide selection of credit cards, various loan options, and investment services, making it a full-service financial institution.

Account Types

Personal Banking:

Account Type	Key Features	Bonuses
Chase Secure Banking℠	No fee for money orders or cashier’s checks No minimum amount is needed to open an account No monthly account minimum balance required	$100 bonus for opening an account and completing 10 qualifying transactions within 60 days of enrollment
Chase Total Checking®	Links to Chase savings accounts for easy, automatic transfers Online Bill Pay available Chase Overdraft Assist available	$300 bonus for opening an account and setting up direct deposit
Chase Savings	Automatic transfers between savings and checking accounts Earns interest	None
Chase Premier Savings	Automatic transfers between savings and checking accounts Higher balances may earn a better interest rate Eligible for relationship rates program	None

Business Banking:

Promo: Earn up to $400 when you open a Chase Business Complete Checking account (for new business checking customers with qualifying activities).

Chase Business Complete Banking℠

The Chase Business Complete Banking℠ account is designed for small or start-up businesses that keep an average minimum balance of $0 to $35,000. Chase will waive the $15 monthly fee for maintaining a $2,000 minimum daily balance or completing other qualified activities.

Account Type	Key Features	Bonuses
Chase Business Complete Banking℠	Multiple ways to waive the $15 monthly fee Accept debit and credit card payments with built-in Chase QuickAccept Unlimited electronic deposits Up to $5,000 no-fee cash deposits per statement cycle Unlimited debit card purchases and Chase ATM transactions	$400 sign-up bonus if specific criteria are met

Chase Performance Business Checking

The Chase Performance Business Checking account suits higher-volume businesses maintaining average minimum daily balances between $35,000 and $100,000. (Alternatively, for those with up to 250 transactions per month). Chase will waive the $30 monthly maintenance fee based on meeting specific account balance and activity levels.

Account Type	Key Features	Bonuses
Chase Performance Business Checking	Waive the $40 monthly service fee by maintaining a $35,000 minimum daily balance Up to 250 transactions per month at no charge Unlimited electronic deposits and incoming wires Integrated credit card processing Variety of mobile and online banking tools	None

Chase Platinum Business Checking

The Chase Platinum Business Checking account is for medium to large businesses maintaining an average daily balance of $100,000 or more. Chase will waive the $95 monthly maintenance fee for meeting the minimum account balance and activity levels.

Chase Business Savings Accounts

Chase has two business savings accounts: Chase Business Total Savings and Chase Business Premier savings. Chase will waive monthly service fees for linking qualifying Chase Business Checking accounts or meeting other thresholds.

Account Type	Key Features	Bonuses
Chase Business Total Savings	Earns interest FDIC insured Automatic savings transfers available $5,000 in cash deposits per month included at no charge	None
Chase Business Premier Savings	No charge for the first 30 deposits FDIC insured 16,000+ ATMs nationwide	None

Opening an Account With CHASE

Opening an online account with Chase is a simple four-step process. A minimal number of questions are asked during each step, and all questions are standard for bank account applications.

Opening a business account with Chase requires more steps than opening a Chase personal account.

You can open a Chase business checking account online if your business is a privately held sole proprietorship, corporation, or LLC (with one member or manager). All other business entities must apply in person at a local branch. Chase operates more than 4,700 retail branches across 48 states.

While no minimum deposit is required to open a Chase Business Complete Checking account, you must transfer money into your account within 60 days, or the account will be closed.

After your account is funded and set up, you’ll be able to manage your business banking using Chase online, the Chase mobile app, and by visiting Chase branches and ATMs.

What you need to open a Chase business account:

Business owners need to supply the following documents and information to open a Chase business checking account:

Two forms of identification, including a government-issued photo ID.
Employer identification number (or Social Security number for single-member LLCs).
Business documents, including assumed name or DBA certificate, articles of organization or incorporation, partnership agreement, and business license, depending on your entity type.
Business address and telephone number.
Date of birth, Social Security number, and personal address for anyone with 10% or more ownership in the company.

State Availability

- Available in all states

Written by Bob Phillips

Having spent over fifteen years helping people plan their lives financially, Bob has a vast amount of knowledge concerning personal finance. During his career, Bob mastered many different financial products to help people achieve their financial goals, including life insurance, disability insurance, mutual funds, and stocks and bonds. He earned the Chartered Life Underwriter (CLU) designation and held numerous securities licenses. Bob is an internationally published poet and is now a freelance writer living in North Texas with his wife and Doberman puppy.

FAQ’s

Do Chase online personal checking accounts have monthly service fees?

The Chase Total Checking® account has a monthly service fee of $12, which is waived if the customer has $500 or more of electronic deposits made into their account OR has an average daily balance of $1,500 at the beginning of each day OR has a $5,000 average daily balance at the beginning of each day between their linked Chase checking, savings, or other Chase accounts.

Can online banking customers visit a branch office for service or to make deposits/withdrawals?

Yes. Online customers can visit any of the 4,700+ branch offices located throughout the U.S.

Does Chase charge an overdraft fee?

Chase charges a $34 Insufficient Funds Fee per transaction beginning with the first transaction that overdraws the account balance by more than $50.

Customer Support

Although Chase is the largest bank in the United States ($3.31 trillion in assets in 2022), it is easy to contact customer support. Chase’s website provides toll-free support numbers for its various offerings, with different toll-free numbers for each product line (credit card, personal banking, auto loans, home lending, etc.) and online banking customers. Chase also has separate numbers for domestic and overseas military personnel.

When we called the Chase Customer Support line for personal banking, we found the phone prompts minimal and easy to navigate. The system has a convenient voice recognition feature for account holders to speed up the customer identification process and a ‘call back’ option for customers who don’t wish to remain on hold to speak with a representative. Representatives are live human beings.

In Conclusion

Chase has a complete online banking product line and an advanced platform backed by a customer service network that has received mostly positive reviews from its customers. We find no substantial drawbacks to doing business with Chase since online customers wishing to connect personally with a Chase employee can visit a nearby Chase branch office.