Amazon Home Warranty
Overview
Amazon Home Warranty (AHW) is a home warranty provider, based in Columbus, Ohio, that offers three different types of plans.
It is known for its competitive pricing plans and the ability to get approval to use your own service professional. This review looks at all of the core aspects of AHW and its offerings.
Types of Home Warranty Services & Terms
| Plan Types | Systems, Appliances, and Combo |
| Coverage Territory | Not available in all states – for information please see the website |
| Contractors | In-network (40,000+) and out-of-network |
| Home Inspection Required? | No |
| Contract Lengths Available | 12 months, multi-year |
| Benefit Limit Type | Per term |
| NHSCA Member | No |
| BBB Rating | Not Rated, BBB accreditation pending per AHW |
Amazon Home Warranty Pros
- 40,000+ in-network technicians
- Competitive pricing plans
- Combo Plan includes 28 systems & appliances at no extra charge
- 90-day workmanship guarantee
- 24/7 customer service by phone and online
Amazon Home Warranty Cons
- Does not cover rust/corrosion or problems due to lack of maintenance
- Not available in all states
Plans and Pricing
There are three plans that you will come across when it comes to AHW. The Essential Appliances Plan covers all of the essential appliances in your home, such as dishwasher, refrigerator, oven/range/stove, clothes washer and dryer, and more. It costs $42 per month.
The Major Systems Plan covers eight of the most important systems that are in your home. This includes the likes of your electrical and central heating systems, water heater, jetted bathtub, plumbing, and more. It costs $42 per month.
Finally, the Combo Plan combines the most important systems and appliances in your home together into the same plan, thus providing the most comprehensive coverage. It includes up to 28 items in the home, including the most common systems and appliances. It also covers attic and bathroom fans, kitchen and exhaust fans, garbage disposal, and more. It costs $52 per month or $579 per year.
There are also some add-ons that will cost extra if you choose to include them in your respective plan. They include the likes of pool, septic system, water heater, and water softener. At times, there will be offers that will see you getting a discount on your annual plan or getting the first month of your plan for free.
Service Fees
When a service professional has to visit your home to assess the problem with your appliance or home system, there will be an additional service fee that you have to pay. This will be a standards service fee of $75, which is about standard for the home warranty sector.
Payout Caps
For all plans, there is a max payout per contract term of $1,500. However, a few different systems have exceptions. For example, air conditioning systems have a $2,500 cap, which is a higher cap than other certain home warranty brands offer. Furthermore, they don’t have a cap on freon, whereas other companies normally do have a cap. This is a great benefit as part of AHW’s HVAC coverage. Electric system repairs have a $500 cap per contract term, while plumbing systems will also have a $500 cap. Appliance caps are set at $1,500. As for water heaters, AHW does not include a cap at all.
Coverage
As soon as you take out a home warranty policy at AHW, you will have your coverage started 30 days after you have successfully made your payment. This period can be waived if you show proof of coverage from another provider.
It will then cover you for 12 months from the start of the coverage period. You will get coverage no matter the age of the system or appliance once they are in good working condition at the effective date of your home warranty plan.
System Plan Coverage
- Central AC & Heating
- Plumbing (including stoppages)
- Electrical
- Hot Water Heater
- Ductwork
- Jetted Bathtub
- Garage Door Openers
Appliance Plan Coverage
- Dishwasher
- Refrigerator (with Icemaker)
- Clothes Dryer & Clothes Washer
- Freezer (Standalone)
- Trash Compactor
- Oven/Range/Stove/Cooktop
- Microwave Ovens
Combo Plan Coverage
The Combo Plan covers everything in the System and Appliance Plans, plus:
- Instant Hot Water Dispenser
- Garbage Disposal
- Attic Fan
- Ceiling Fan
- Attic Exhaust Fan
- Doorbell
- Kitchen Fan/Exhaust Hood
Exclusions
You cannot sign up for AHW home warranty coverage plans if you are living in Washington, Oklahoma, New Mexico, Iowa, Illinois, New York, Utah, Minnesota, Tennessee, Hawaii, or California. Each plan will have its own distinct list of “not covered” parts that can be viewed in the contract. For example, while a central heating system may be covered under your plan, a chimney is not covered.
Claims & Repairs
If you run into an issue that you believe is covered under your AHW home warranty plan, you can then submit a claim. This can be done on a 24/7 basis either by phone or through the “request service online” function. There will be a service professional arranged within 48 hours to visit your home to assess the situation. You can then arrange with the professional as to the best suited time and day to visit.
AHW has a network of more than 40,000 service professionals across the United States that will be able to help you resolve your issue. You can at times request AHW to use your own service professional. This person will then look at the problem and see if a repair needs to be made or if a complete replacement is needed. If the repairs that are conducted on your appliance or system fail, then there will be a free call back by a service professional for parts within 90 days and 30 days for labor.
Visit SiteCustomer Service
The customer service at AHW is award-winning. You can file a claim on a 24/7 basis, either online or over the phone, whichever you prefer. A service professional will then be contacted within 48 hours, so you can quickly arrange an appointment. There is also the workmanship guarantee which can give you good peace of mind.
If you have an emergency, AHW may agree to expedite the repair. AHW is currently not accredited by the BBB however according to AHW representatives, their accreditation is pending at the time of writing this review.
Final Thoughts
AHW offers three different plans. The pricing is pretty competitive, but as with any home warranty company, it’s important to thoroughly read your contract to see what is covered and what is not covered. If you decide you want to get your home warranty coverage through AHW, you should consider the Combo Plan for the most comprehensive coverage.
Address
Amazon Home Warranty
20 S 3rd Street Suite 210
Columbus, OH
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