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CHASE Reviews


bestfor-icon One-stop-shop for banking needs

Written by Bob Phillips

About CHASE | Read More


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CHASE Online Banking Review

Chase Bank, a major player in the U.S. banking sector, offers a comprehensive range of financial products and services. With a vast presence across the country, Chase operates over 4,900 branches and more than 16,000 ATMs, making it one of the most accessible banks for Americans. Its highly regarded digital banking platform features an app and website that facilitate easy money transfers, bill payments, budget creation, and more. While Chase is known for its convenience and customer service, it’s not the go-to for the highest savings rates available in the market.

CHASE Online Banking Highlight

No minimum

Min Deposit

16,000+ ATMs

ATM Network


Overdraft Fees


Maintenance Fees


Other Fees

Online Banking Savings

No minimum

Min Deposit

Min 0.01%

Min APY Savings

Online Banking Checking

No minimum

Min Deposit

Pros & Cons

  • con-icon 16,000 no-fee ATMs
  • con-icon Wide range of account options
  • con-icon Option to waive maintenance fees by meeting certain requirements
  • con-icon Uncompetitive APY rates
  • con-icon High balance needed to waive fees

Account types

  • Checking
  • Savings
  • Certificates of Deposit (CD)
  • Money Market Deposit Account (MMDA)
  • Business
  • Business Checking


Chase’s Annual Percentage Yields (APYs) for savings accounts and Certificates of Deposit (CDs) are generally lower than those offered by online banks. The Chase Savings℠ account, for example, offers a low APY of 0.01%, which is significantly below the national average. This trend extends to Chase’s CD rates, which are also considered low compared to the more competitive rates found at online banks. Despite these lower yields, Chase provides several options to waive monthly fees and offers bonuses for new account openings, which can somewhat offset the lower interest earnings.

Account Type APY
Chase Secure Banking None
Chase Total Checking® None
Chase Savings Variable based on daily collected balance
Chase Premier Savings Variable based on daily collected balance
Chase Business Complete Banking (checking) None
Chase Performance Business Checking None
Chase Platinum Business Checking None
Chase Business Total Savings 0.01% to 0.02%
Chase Business Premier Savings 0.01% to 0.02%

Features Benefits & Rewards

Chase Bank’s services come with several notable features and benefits:

  • Extensive Branch and ATM Network: Nationwide access to physical branches and ATMs.
  • Highly Rated Mobile App: The app is praised for its functionality, including bill pay, budgeting tools, and easy money transfer capabilities.
  • Customer Service: Chase offers robust customer support through various channels, including social media, phone, and in-branch services.
  • Account Opening Bonuses: New customers can benefit from promotional bonuses for opening certain types of accounts.
  • Overdraft Practices: Chase has specific overdraft policies, such as no fees for overdrawing by $50 or less, aimed at reducing the burden of overdraft fees on customers.

Chase Account Types

Chase provides a diverse range of account types to cater to different customer needs:

  • Checking Accounts: Including Chase Total Checking® with features like mobile banking and online bill pay. Despite low-interest rates, these accounts offer practical benefits like direct deposit waivers and various ways to avoid monthly fees.
  • Savings Accounts: The Chase Savings℠ account supports free overdraft protection transfers and offers ways to waive the monthly fee, despite its low APY.
  • Certificates of Deposit: While offering a range of term lengths, Chase’s CD rates are less competitive, especially when compared to online banks.
  • Credit Cards, Loans, and Investment Services: Beyond traditional banking products, Chase also offers a wide selection of credit cards, various loan options, and investment services, making it a full-service financial institution.

Opening an Account With CHASE

Opening an online account with Chase is a simple four-step process. A minimal number of questions are asked during each step, and all questions are standard for bank account applications.

Opening a business account with Chase requires more steps than opening a Chase personal account.

You can open a Chase business checking account online if your business is a privately held sole proprietorship, corporation, or LLC (with one member or manager). All other business entities must apply in person at a local branch. Chase operates more than 4,700 retail branches across 48 states.

While no minimum deposit is required to open a Chase Business Complete Checking account, you must transfer money into your account within 60 days, or the account will be closed.

After your account is funded and set up, you’ll be able to manage your business banking using Chase online, the Chase mobile app, and by visiting Chase branches and ATMs.

What you need to open a Chase business account:

Business owners need to supply the following documents and information to open a Chase business checking account:

  • Two forms of identification, including a government-issued photo ID.
  • Employer identification number (or Social Security number for single-member LLCs).
  • Business documents, including assumed name or DBA certificate, articles of organization or incorporation, partnership agreement, and business license, depending on your entity type.
  • Business address and telephone number.
  • Date of birth, Social Security number, and personal address for anyone with 10% or more ownership in the company.

State Availability

- Available in all states

Written by Bob Phillips linkedin-icon twitter-icon

Having spent over fifteen years helping people plan their lives financially, Bob has a vast amount of knowledge concerning personal finance. During his career, Bob mastered many different financial products to help people achieve their financial goals, including life insurance, disability insurance, mutual funds, and stocks and bonds. He earned the Chartered Life Underwriter (CLU) designation and held numerous securities licenses. Bob is an internationally published poet and is now a freelance writer living in North Texas with his wife and Doberman puppy.



Do Chase online personal checking accounts have monthly service fees?

The Chase Total Checking® account has a monthly service fee of $12, which is waived if the customer has $500 or more of electronic deposits made into their account OR has an average daily balance of $1,500 at the beginning of each day OR has a $5,000 average daily balance at the beginning of each day between their linked Chase checking, savings, or other Chase accounts.

Can online banking customers visit a branch office for service or to make deposits/withdrawals?

Yes. Online customers can visit any of the 4,700+ branch offices located throughout the U.S.

Does Chase charge an overdraft fee?

Chase charges a $34 Insufficient Funds Fee per transaction beginning with the first transaction that overdraws the account balance by more than $50.

Customer Support

Although Chase is the largest bank in the United States ($3.31 trillion in assets in 2022), it is easy to contact customer support. Chase’s website provides toll-free support numbers for its various offerings, with different toll-free numbers for each product line (credit card, personal banking, auto loans, home lending, etc.) and online banking customers. Chase also has separate numbers for domestic and overseas military personnel.

When we called the Chase Customer Support line for personal banking, we found the phone prompts minimal and easy to navigate. The system has a convenient voice recognition feature for account holders to speed up the customer identification process and a ‘call back’ option for customers who don’t wish to remain on hold to speak with a representative. Representatives are live human beings.

In Conclusion

Chase has a complete online banking product line and an advanced platform backed by a customer service network that has received mostly positive reviews from its customers. We find no substantial drawbacks to doing business with Chase since online customers wishing to connect personally with a Chase employee can visit a nearby Chase branch office.