First Premier Home Warranty Review

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Payout Caps

$15k%

Service Fees

$45

Contract Term

12

Overview

First Premier Home Warranty is a new company based in Brooklyn, New York. They offer two tiers of home warranty coverage that include many systems and appliances. Customers can also add systems and appliances one-at-time as needed to their plan to customize coverage.

Coverage is available in only 37 states, so before moving forward with your research about this company, verify that they serve households where you live.

Types of Home Warranty Services & Terms

Plans and Pricing

Premier Plan: Combination of systems and appliances

Premier Platinum Plan: Same as Premier Plan plus HVAC systems and washer/dryer coverage

Add-on coverage for individual systems or appliances also available.

Both of the main plan options with First Premier Home Warranties come with coverage for a combination of systems and appliances.

Like many home warranty companies, First Premier doesn’t publish its rates on the website. You’ll need to submit your zipcode and request a quote to find out exactly how much you’d owe with either plan.

To give you an idea of what you may expect, however, some reviewers note that the Premier Plan is $43 per month. The premier Platinum Plan costs $50 per month.

If you choose to pay annually, the Premier Plan’s price drops to $30.75 per month. The Premier Platinum Plan drops to $34.91 per month.

Including an extra system or appliance with your package of choice adds between $25 and $150 to your annual plan costs.

Be sure to get a quote from the company based on your location and individual needs before deciding about whether to move forward with a First Premier Home Warranty.

Service Fees

Service fees start at $45 per incident though may be higher, depending on the type of service needed. There is no option to choose a flat service fee. If First Premier decides your problem constitutes an emergency, they will attempt to get a service tech to your home faster, but they don’t guarantee emergency service outside of regular business hours.

If you choose to seek service on your own without getting approval from First Premier first, your repair will not be covered.

Payout Caps

There aren’t any payout caps listed on the First Premier website, but it’s smart to ask the question about your plan if you decide to move forward with getting a quote.

The First Premier website doesn’t state that a home inspection is necessary to get a home warranty through the company.

Coverage

With the Premier Plan, you’ll get coverage for:

• Plumbing System
• Plumbing Stoppage
• Water Heater
• Whirlpool Bathtub
• Electrical System
• Oven/Range/Stove
• Cooktop
• Built-in Microwave
• Dishwasher
• Garbage Disposal
• Trash Compactor
• Ductwork
• Garage Door Opener
• Ceiling and Exhaust Fans
• Sump Pump

The Platinum Premier Plan offers coverage for:

• Plumbing System
• Plumbing Stoppage
• Water Heater
• Whirlpool Bathtub
• Electrical System
• Oven/Range/Stove
• Cooktop
• Built-in Microwave
• Dishwasher
• Garbage Disposal
• Trash Compactor
• Ductwork
• Garage Door Opener
• Ceiling and Exhaust Fans
• Sump Pump
• Air Conditioning
• Heating
• Clothes Washer
• Clothes Dryer

It’s possible to cover specialty items with a First Premier home warranty plan. You’ll need to add these items separately as they aren’t covered under either of the standard coverage plans.

• Pool/Spa
• Roof Leak Coverage
• Central Vacuum
• Well Pump
• Septic System
• Septic Pumping
• Stand Alone Freezer
• Water Softener
• Ice Maker
• Sprinkler System
• Water Heater

Exclusions

First Premier does not disclose their list of exclusions on their website. You should be certain to read your full contract so that you know what is covered and what is not. It’s common for home warranties to cover certain parts of an appliance but not other parts, so read carefully.

Claims & Repairs

First Premier Home Warranty’s website has a “Request Service” tab that leads directly to a contact page listing the company’s toll-free number and their email address. There is an online form requesting the customer’s name, phone number, email address, state, and message, as well.

The website does not offer any details about the claims process, how many contractors are available in various areas, and how quickly a customer could expect to get help with a malfunctioning system or appliance.

Customer Service

First Premier customers can reach customer service to get a free quote or get help with questions by phone as well as via email.

First Premier Home Warranty has an A- rating from the Better Business Bureau (BBB). They incorporated in January of 2020. There are two five-star reviews from First Premier customers on the business’ BBB listing.

Trustpilot has just six reviews from First Premier Home Warranty customers, all of which are “excellent.”

Final Thoughts

While it’s a new company, First Premier Home Warranty seems to have good coverage available for a long list of commonly insured home systems and appliances. The website doesn’t offer a lot of details about how to make a claim or how much each service call may costs.

If you decide to move forward with getting a quote, be sure to ask questions about how to make a claim, how to use the technician of your choice, payout caps, and emergency services.

There’s a lot of competition in the home warranty arena, so if you are in the market for this type of coverage, take your time comparison shopping.

Address

2918 Avenue R

Brooklyn, NY 11229-2524

Rachel Morey

Rachel Morey is a journalist specializing in finance content. She has written for some of the major lenders in the online personal and business finance industry. She has been writing professionally for nearly a decade and has projects in print and broadcasting. A native Iowan, Rachel has a special fondness for the open roads of rural America.