Home Service Club
Home Service Club has been in business for over a decade and offers home warranty plans that help simplify home ownership by protecting their customers from the unexpected costs of repairs to home systems and appliances.
They offer two primary plans. Their standard plan covers major systems and appliances, like electrictrical systems, refrigerator, and dishwasher, while their comprehensive plan includes additional items for peace of mind, like ductwork, smoke detectors, and more.
Prices depend on which plan you choose, where you live, and the size of your property, but you can easily get a quote online.
Types of Home Warranty Services & Terms
|Plan Types||Standard and Comprehensive|
|Coverage Territory||All except Wisconsin and Washington|
|Home Inspection Required?||No|
|Contract Lengths Available||13 Months|
|Benefit Limit Type||The maximum amount Home Service Club will cover per home per year is $9,000.
Each item has its own cap, which can be viewed in their Terms of Service.
|BBB Rating||Not accredited|
HSC Pros & Cons
- 90-day guarantee on parts and 30-day guarantee on labor
- Wide range of coverage options, including add-ons
- Affordable $65 service fee
- Unlimited claims
- You can get a fast quote online
- Not BBB accredited
- No information on website about service fee price
- Plan prices change depending on location and size of property
Plans and Pricing
Home Service Club currently offers two primary home warranty plans: standard and comprehensive.
You’ll notice on their website there aren’t any prices listed under their plans since the price will depend on where you live and how big your property is. You can easily find out what the price will be after submitting this information and a few more details online.
Standard Coverage: This is their more affordable option and covers major home appliances and systems, like refrigerators, dishwasher, air conditioner, and more.
For example, if you live in a single-family home in Miami, Florida that’s less than 5,000 square feet the price for standard coverage would be $584.96 for 13 months, or $51.25 a month.
Comprehensive Coverage: This plan covers everything under the standard plan plus some extras, like gas leaks, plumbing stoppage, pest control, and more.
For example, if you live in a single-family home in Miami, Florida, that’s less than 5,000 square feet the price for comprehensive coverage would be $719.96 for 13 months, or $62.50 a month.
Again, prices can vary greatly depending on the size of your home and the state you live in. Visit their website or call them to get a quick quote.
In addition to these two plans, customers can also select from a list of add-ons when buying a plan to add more flexibility, like roof coverage and well pump coverage.
There’s a standard 30-day waiting period after purchasing a plan in which there is no coverage.
When making a claim, customers will be required to pay a Trade Service Call Fee of $65 each time.
This price is a flat-rate fee and doesn’t change no matter which plan you choose or where you live.
While there’s no limit to the number of claims customers can make, Home Service Club does have payout caps, meaning they’ll only pay up to a certain amount, which is standard in the industry.
The max payout cap per home per year is $9,000, but each category has its own payout cap as well.
For example, Home Service Club will pay up to $2,000 per contract term for the repair or replacement of air conditioning systems and heating systems combined.
And they’ll pay up to $500 per contract term for the repair or replacement of recirculating hot water pump, gas leaks, water leaks, sump pump, water heaters, electrical systems, and so on.
When getting a quote online and right before you check out, you’ll see a Terms of Service link which will show a sample contract that includes all payment caps for each appliance and system under both plans.
When buying any plan, a home inspection is not required. Anyone can easily purchase a plan online or over the phone.
Standard Coverage Plan:
- Oven Ranges Cooktops
- Clothes Washer
- Clothes Dryer
- Freestanding Icemakers
- Microwave Oven Built-In
- Trash Compactor
- Food Centers (built-in)
- Air Conditioner
- Heating Systems
- Electrical Systems
- Water Heater
- Plumbing Systems
- Garbage Disposal
- Garage Door Opener
- Ceiling Fans
- Central Vacuum
- Plumbing Stoppage
Comprehensive Coverage Plan:
- Covers everything under the Standard Coverage Plan plus:
- Gas Leaks
- Pest Control
- Whirlpool Coverage
- Alarm Warning
- Telephone Wiring
- Smoke Detectors
- Exhaust/Attic Fans
- Sump Pump
- Hot Water Pump
- Hot/Cold Water Dispenser
- Roof Coverage
- Pool Spa Equipment
- Additional Refrigerator
- Jetted Bathtubs
- Spa and Spa Heater
- Sewage Ejector Pump
- Refrigerator Dual Compressor
- Freestanding Freezers
- Water Softener
- Well Pump
- Additional Dishwasher
- Additional Water Heater
- Additional Oven Range Cooktop
- Additional Microwave
- Plumbing Sprinkler
- Service Line
- Additional Freezer
Just as with any home warranty company, there are always exclusions when it comes to what’s covered.
Be sure to review the Terms of Service in your contract to find out what is and isn’t covered along with additional exclusions.
For example, if you check under Air Conditioning Systems (Standard Coverage) in the sample contract, you’ll find all the parts covered, like ducted central electric split and package units, swamp coolers, wall air conditioners, and mechanical parts.
What’s not included for the AC system are humidifiers, electronic air cleaners, pumps, filters, and more.
Failures caused by the customer, a third party, or natural disasters are not covered. And pre-existing conditions in plumbing systems are also not covered.
Claims & Repairs
You can file a home warranty claim by calling Home Service Club’s customer service online 24 hours a day through their website or by calling them.
Once a claim has been submitted, Home Service Club will refer you to a service contractor in their network within 12 hours during normal business hours and within 24-48 hours for requests submitted after normal business hours or on weekends.
For emergency requests, Home Service Club will determine if the repair constitutes an emergency and will make a reasonable effort to expedite services, but it’s not guaranteed.Visit Site
While customers can submit claims anytime online, customer service agents can only be reached via phone from 9am-5pm EST, Monday through Friday.
Currently, Home Service Club is not BBB accredited and isn’t a member of the NHSCA.
While Home Service Club doesn’t have the accreditations many of their competitors have (like BBB or NHSCA), they do offer solid coverage in even their basic Standard Coverage Plan and for a good price.
Their service fee ($65) is below the industry average, which is between $75-$125. The only downside is that the fee isn’t listed in the sample contract when you’re checking out. So we recommend calling first to ensure the fee hasn’t risen.
Overall, Home Service Club offers good coverage at an affordable price. You can get a quote online to find out the cost, and even get a better deal by reaching out directly to one of their representatives.
305 Broadway 7th FL
New York, NY 10007Visit Site