Priority Home Warranty
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Overview
Priority Home Warranty says they have the most affordable prices among their competitors. They offer 24/7 access to their in-house customer care team. Claim submissions are processed within 48 hours, and you’ll have a dedicated case manager assigned to your claim to make sure things go smoothly. The company, which seems to be new to the home warranty business, also covers work done in your home for 90 days, so if the problem recurs, you won’t have to pay to get it fixed a second time.
Types of Home Warranty Services & Terms
| Plan Types | Systems, Appliances, Combo |
| Coverage Territory | Alaska, Connecticut, Georgia, Idaho, Kansas, Maine, Mississippi, Missouri, Montana, North Dakota, Ohio, South Dakota, Tennessee, West Virginia, Pennsylvania, Delaware, Indiana, Maryland, Michigan, Nebraska, Rhode Island, New Jersey, Colorado |
| Contractors | In-Network (2,000), Out-of-Network (8,000) |
| Home Inspection Required? | No |
| Contract Lengths Available | Monthly or yearly |
| Benefit Limit Type | Per item and per term |
| NHSCA Member | No |
| BBB Rating | N/A |
Priority Home Warranty Pros & Cons
Pros
- Online customer portal with Real-Time Live tracking for Claim
- Yearly pricing includes three free months of coverage
- Budget-Friendly Plans that are Fully Customizable
- 24/7 customer service by phone and online
Cons
- Coverage area is unclear
- Service call fees from $50 to $70
Plans and Pricing
Priority Home Warranty offers 10% off any plan for three months for new users if you call (888) 812 – 1060 to sign up. If you sign up for a year’s worth of service, you’ll get three full months of service free.
If you choose to cancel your home warranty within 30 days of the effective date, you’ll receive a refund of the full cost of the policy minus a $50 cancellation fee. If you cancel the coverage after the first 30 days, you’ll receive a prorated refund minus a $50 cancellation fee and the cost of all claims paid.
Systems Home Care: $33 per month
Total Home Care: $47.00 per month
Appliance Home Care: $33.00 per month
Optional add-on coverage:
- Ice Maker: $3.00 per month
- Second Refrigerator: $3.00 per month
- Stand-Alone Freezer: $3.00 per month
- Second Clothes Dryer: $3.00 per month
- Second Dishwasher: $3.00 per month
- Septic Pumping: $5.00 per month
- Water Softener: $6.00 per month
- Septic System: $10.00 per month
- Second Tankless Water Heater: $5.00 per month
- Over 5,000 Square Feet: $25.00 per month
- Central Vacuum: $3.00 per month
- Sump Pump: $3.00 per month
- Second Clothes Washer: $3.00 per month
- Second Oven/Range/Stove: $3.00 per month
- Tankless Water Heater: $5.00 per month
- Limited Roof Leak: $6.00 per month
- Well Pump: $8.00 per month
- Second Air Conditioner: $10.00 per month
- Pool/Spa: $15.00 per month
- Salt Water Pool System: $27.00 per month
Service Fees
For every Service call you make you will have to pay a reasonable service fee which typically ranges from $50-$70. This is one of the lower service fees in the industry for a trained professional. You also have the option to use your own technician as long as Priority Home Warranty can verify they are qualified for the job.
Payout Caps
Priority Home Warranty limits the total repair, replacement, and diagnosis fees of covered items to $1,600 per covered system or appliance. The amount resets every 365 days. When you buy a new system or appliance, Priority Home Warranty will cover just 60% of the covered item’s depreciated value within 120 days of your purchase.
Coverage
Systems Home Care:
- Air Conditioning
- Heating System
- Electrical System
- Plumbing System
- Plumbing Stoppages
- Water Heater
- Whirlpool Bathtub
- Ductwork
Total Home Care:
- Clothes Washer
- Clothes Dryer
- Kitchen Refrigerator
- Built In Microwave
- Dishwasher
- Garbage Disposal
- Oven/Range/Stove
- Cooktop
- Ceiling & Exhaust Fans
- Garage Door Openers
- Air Conditioning
- Heating System
- Electrical System
- Plumbing System
- Plumbing Stoppages
- Water Heater
- Whirlpool Bathtub
- Ductwork
Appliance Home Care: $33.00 per month
- Clothes Washer
- Clothes Dryer
- Kitchen Refrigerator
- Built In Microwave
- Dishwasher
- Garbage Disposal
- Oven/Range/Stove
- Cooktop
- Ceiling & Exhaust Fans
Optional add-on coverage
- Ice Maker
- Second Refrigerator
- Stand-Alone Freezer
- Second Clothes Dryer
- Second Dishwasher
- Septic Pumping
- Water Softener
- Septic System
- Second Tankless Water Heater
- Over 5,000 Square Feet
- Central Vacuum
- Sump Pump
- Second Clothes Washer
- Second Oven/Range/Stove
- Tankless Water Heater
- Limited Roof Leak
- Well Pump
- Second Air Conditioner
- Pool/Spa
- Salt Water Pool System
Exclusions
Priority Home Warranty covers malfunctions due to normal wear and tear, only, like most home warranty.
When you file a claim, the technician will determine whether your appliance or system is repairable. If it can’t be fixed, they’ll submit their report to the Priority Home Warranty case manager assigned to your claim. Priority Home Warranty can choose to provide you with a cash reimbursement in lieu of repair or replacement. They will make the payment within 30 days of receiving proof that you repaired or replaced the malfunctioning system or appliance. You can also choose cash option where the check will be sent after 3-10 business days.
Priority Home Warranty may choose to use rebuilt or non-original parts when repairing your covered item. You may not receive a matching brand, color, or dimension during repair or if a replacement is required.
Each covered system has its own list of exclusions in Priority Home Warranty’s Terms of Use Service Contract.
Priority Home Warranty does not cover:
- Routine maintenance
- Malfunction due to lack of maintenance
- Improper installation
- Glass parts of covered items
- Leak detection (depending on the item)
- Thermostats and thermometers
- Known and unknown pre-existing conditions
Claims & Repairs
You can request service from priority home warranty 24 hours a day 365 days a year by calling them or online through your customer portal which is a simple 2 step process. You will have a dedicated claim manager who will assist and guide you with your claim. The great thing about PHW claim process is they offer Real-Time Live Tracking for any claims placed, this means any and all changes made to your claim whether its by the technician or priority home warranty themselves, assures you you’re updated every step of the way. So you don’t have to guess the status of your claim.
Visit SiteCustomer Service
Priority Home Warranty’s customer service is available via phone or through their website 24/7. The company doesn’t appear on the Better Business Bureau’s website. The company is not listed on the National Home Service Contract Association (NHSCA) website.
Final Thoughts
Priority Home Warranty is a newer company to enter the industry. Their pros are due to their customer service, technology, affordability, and their fast and efficient service with their many different reimbursement options. Priority Home Warranty has a long list of exclusions, terms, and conditions. They aren’t listed on the BBB website, nor are they a member of the NHSCA. Although PHW at the moment is not listed with the BBB they are currently pending according to them. Also, important to mention that they are an accredited and authorized partner with consumer affairs and show positive online reviews
Address
Priority Home Warranty LLC
1644 NE 205th Terrace
Miami, FL 33179