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This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website (though we may also review brands we are not engaged with). These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table, or according to other formula in the event specifically detailed by us. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.

Priority Home Warranty

Rachel Morey Rachel Morey Last update:
Payout Caps
Up to $1,600%
Service Fees
$70
Contract Term
Monthly/12 mo.

Overview

Priority Home Warranty says they have the most affordable prices among their competitors. They offer 24/7 access to their in-house customer care team. Claim submissions are processed within 48 hours, and you’ll have a dedicated case manager assigned to your claim to make sure things go smoothly. The company, which seems to be new to the home warranty business, also covers work done in your home for 90 days, so if the problem recurs, you won’t have to pay to get it fixed a second time.

Types of Home Warranty Services & Terms

Plan Types  Systems, Appliances, Combo
Coverage Territory  Alaska, Connecticut, Georgia, Idaho, Kansas, Maine, Mississippi, Missouri, Montana, North Dakota, Ohio, South Dakota, Tennessee, West Virginia, Pennsylvania, Delaware, Indiana, Maryland, Michigan, Nebraska, Rhode Island, New Jersey, Colorado
Contractors  In-Network (2,000), Out-of-Network (8,000)
Home Inspection Required?  No
Contract Lengths Available  Monthly or yearly
Benefit Limit Type  Per item and per term
NHSCA Member No
BBB Rating N/A
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Priority Home Warranty Pros & Cons

Pros

  • Online customer portal with Real-Time Live tracking for Claim
  • Yearly pricing includes three free months of coverage
  • Budget-Friendly Plans that are Fully Customizable
  • 24/7 customer service by phone and online

Cons

  • Coverage area is unclear
  • Service call fees from $50 to $70

Plans and Pricing

Priority Home Warranty offers 10% off any plan for three months for new users if you call (888) 812 – 1060 to sign up. If you sign up for a year’s worth of service, you’ll get three full months of service free.

If you choose to cancel your home warranty within 30 days of the effective date, you’ll receive a refund of the full cost of the policy minus a $50 cancellation fee. If you cancel the coverage after the first 30 days, you’ll receive a prorated refund minus a $50 cancellation fee and the cost of all claims paid.

Systems Home Care: $33 per month

Total Home Care: $47.00 per month

Appliance Home Care: $33.00 per month

Optional add-on coverage:

  • Ice Maker: $3.00 per month
  • Second Refrigerator: $3.00 per month
  • Stand-Alone Freezer: $3.00 per month
  • Second Clothes Dryer: $3.00 per month
  • Second Dishwasher: $3.00 per month
  • Septic Pumping: $5.00 per month
  • Water Softener: $6.00 per month
  • Septic System: $10.00 per month
  • Second Tankless Water Heater: $5.00 per month
  • Over 5,000 Square Feet: $25.00 per month
  • Central Vacuum: $3.00 per month
  • Sump Pump: $3.00 per month
  • Second Clothes Washer: $3.00 per month
  • Second Oven/Range/Stove: $3.00 per month
  • Tankless Water Heater: $5.00 per month
  • Limited Roof Leak: $6.00 per month
  • Well Pump: $8.00 per month
  • Second Air Conditioner: $10.00 per month
  • Pool/Spa: $15.00 per month
  • Salt Water Pool System: $27.00 per month

Service Fees

For every Service call you make you will have to pay a reasonable service fee which typically ranges from $50-$70. This is one of the lower service fees in the industry for a trained professional. You also have the option to use your own technician as long as Priority Home Warranty can verify they are qualified for the job.

Payout Caps

Priority Home Warranty limits the total repair, replacement, and diagnosis fees of covered items to $1,600 per covered system or appliance. The amount resets every 365 days. When you buy a new system or appliance, Priority Home Warranty will cover just 60% of the covered item’s depreciated value within 120 days of your purchase.

Coverage

Systems Home Care:

  • Air Conditioning
  • Heating System
  • Electrical System
  • Plumbing System
  • Plumbing Stoppages
  • Water Heater
  • Whirlpool Bathtub
  • Ductwork

Total Home Care:

  • Clothes Washer
  • Clothes Dryer
  • Kitchen Refrigerator
  • Built In Microwave
  • Dishwasher
  • Garbage Disposal
  • Oven/Range/Stove
  • Cooktop
  • Ceiling & Exhaust Fans
  • Garage Door Openers
  • Air Conditioning
  • Heating System
  • Electrical System
  • Plumbing System
  • Plumbing Stoppages
  • Water Heater
  • Whirlpool Bathtub
  • Ductwork

Appliance Home Care: $33.00 per month

  • Clothes Washer
  • Clothes Dryer
  • Kitchen Refrigerator
  • Built In Microwave
  • Dishwasher
  • Garbage Disposal
  • Oven/Range/Stove
  • Cooktop
  • Ceiling & Exhaust Fans

Optional add-on coverage

  • Ice Maker
  • Second Refrigerator
  • Stand-Alone Freezer
  • Second Clothes Dryer
  • Second Dishwasher
  • Septic Pumping
  • Water Softener
  • Septic System
  • Second Tankless Water Heater
  • Over 5,000 Square Feet
  • Central Vacuum
  • Sump Pump
  • Second Clothes Washer
  • Second Oven/Range/Stove
  • Tankless Water Heater
  • Limited Roof Leak
  • Well Pump
  • Second Air Conditioner
  • Pool/Spa
  • Salt Water Pool System

Exclusions

Priority Home Warranty covers malfunctions due to normal wear and tear, only, like most home warranty.

When you file a claim, the technician will determine whether your appliance or system is repairable. If it can’t be fixed, they’ll submit their report to the Priority Home Warranty case manager assigned to your claim. Priority Home Warranty can choose to provide you with a cash reimbursement in lieu of repair or replacement. They will make the payment within 30 days of receiving proof that you repaired or replaced the malfunctioning system or appliance. You can also choose cash option where the check will be sent after 3-10 business days.

Priority Home Warranty may choose to use rebuilt or non-original parts when repairing your covered item. You may not receive a matching brand, color, or dimension during repair or if a replacement is required.

Each covered system has its own list of exclusions in Priority Home Warranty’s Terms of Use Service Contract.

Priority Home Warranty does not cover:

  • Routine maintenance
  • Malfunction due to lack of maintenance
  • Improper installation
  • Glass parts of covered items
  • Leak detection (depending on the item)
  • Thermostats and thermometers
  • Known and unknown pre-existing conditions

Claims & Repairs

You can request service from priority home warranty 24 hours a day 365 days a year by calling them or online through your customer portal which is a simple 2 step process. You will have a dedicated claim manager who will assist and guide you with your claim. The great thing about PHW claim process is they offer Real-Time Live Tracking for any claims placed, this means any and all changes made to your claim whether its by the technician or priority home warranty themselves, assures you you’re updated every step of the way. So you don’t have to guess the status of your claim.

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Customer Service

Priority Home Warranty’s customer service is available via phone or through their website 24/7. The company doesn’t appear on the Better Business Bureau’s website. The company is not listed on the National Home Service Contract Association (NHSCA) website.

Final Thoughts

Priority Home Warranty is a newer company to enter the industry. Their pros are due to their customer service, technology, affordability, and their fast and efficient service with their many different reimbursement options. Priority Home Warranty has a long list of exclusions, terms, and conditions. They aren’t listed on the BBB website, nor are they a member of the NHSCA. Although PHW at the moment is not listed with the BBB they are currently pending according to them. Also, important to mention that they are an accredited and authorized partner with consumer affairs and show positive online reviews

Address

Priority Home Warranty LLC
1644 NE 205th Terrace
Miami, FL 33179

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Disclosure
This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website (though we may also review brands we are not engaged with). These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table, or according to other formula in the event specifically detailed by us. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Rachel Morey Rachel Morey
Rachel Morey is a journalist specializing in finance content. She has written for some of the major lenders in the online personal and business finance industry. She has been writing professionally for nearly a decade and has projects in print and broadcasting. A native Iowan, Rachel has a special fondness for the open roads of rural America.
This review is based on the writer's personal opinion.