We started the process of contacting Alleviate Tax by completing a simple form on the company’s website.
Despite the message saying it could take 1-2 business days, we received a call back from Alleviate Tax within 90 minutes of submitting our inquiry. The customer care agent was helpful, taking all of our details and arranging a free consultation with a tax professional. This meeting was arranged almost as quickly as our call back, with the appointment set for the following day.
Our meeting with the tax professional was excellent, with a clear explanation given of how the process would work and what we should expect from it. The call took less than 30 minutes and provided excellent insight into what working with Alleviate Tax would entail.
We were told during the free consultation that the next step would be for Alleviate Tax to launch an investigation. This phase would take 1-2 weeks and entail a thorough examination of our position by a tax professional. Following this step would be a comprehensive report on our position. The report would outline the options available to us regarding managing our tax debt.
If we were happy with Alleviate Tax’s suggestions, we were told we could move on to the resolution stage. There is no obligation to work with Alleviate Tax following the investigation stage. Still, the tax professional advised that the knowledge built up by Alleviate Tax during the investigation stage would prove helpful. Alleviate Tax informed us that the resolution stage could last between 3-12 months and would focus on making us tax-compliant and working for the best resolution possible.