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Amazon Home Warranty Reviews

4.2

bestfor-icon Competitively Priced Home Warranty

lauren
Written by Lauren Le-Hair

About Amazon Home Warranty | Read More

4.5

LS Score

4.0

Credibility

3.9

Support

4.2

Accessibility

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Opening Hours Opening Hours drop-down-btn
Mon - Sun 24/7
Contact Information Contact Information drop-down-btn
  • info@ahwp.com
  • (646) 860-0622
  • Headquarters: 20 S 3rd Street, Columbus, OH 43215
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Amazon Home Warranty Home Warranty Review

AHW offers three different home warranty plans for you to ensure peace of mind about your household systems and appliances. The three plans are all reasonably priced, aligning with or below the industry average. Home warranties cover items not usually covered by homeowner’s insurance, including household appliances and systems such as heating or air conditioning.

Amazon Home Warranty Home Warranty Highlight

Min $75

Service Fees

Can range from $500 to $2,500

Payout Cap

$100 Off + 1 Free Month

Promotions

3

Plans

Not Required

Home inspection

Yes

Other Fees

None

Origination Fee

None

Prepayment Fee

N/A

BBB Rating

No

NHSCA MEMBER

Contractors will be contacted within 48 hours of fault.

Response Time

12 months

Contract Length Available

Pros & Cons

drop-down-btn
  • con-icon 40,000+ in-network technicians
  • con-icon Competitive pricing plans
  • con-icon 90 day workmanship guarantee
  • con-icon 24/7 customer support by phone & online
  • con-icon Combo Plan includes 28 systems & appliances at no extra charge
  • con-icon Does not cover rust/corrosion or problems due to lack of maintenance
  • con-icon Not available everywhere

Plan Types

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  • Essential Appliances Plan
    Pricing from $42 monthly/$479 yearly
  • Major Systems Plan
    Pricing from $42 monthly/$479 yearly
  • Combo Plan
    Pricing from $52 monthly/$579 yearly

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Optional Add-Ons

Pool and Spa, septic system, water heater, water softener, additional household items (extra freezer, refrigerator etc.), well pump, sump pump, and many more.

Promotion

$100 Off + 1 Free Month

Payout Limitations

AHW Home Warranty does not cover aesthetic flaws or regular upkeep. Certain problems, like rust, corrosion, and collapsed ducts, are not included in the sample contracts, along with several exclusions for each appliance.

While the warranty does encompass kitchen refrigerators and their freezer sections, it omits coverage for components such as racks, shelves, glass elements, lights, handles, doors, seals, hinges, and any other parts not crucial to the primary operation of the refrigerator.

Exclusions

Each plan has a clear list of parts excluded from the home warranty. We recommend you inspect these inclusions before taking out a home warranty with AHW. Additionally, pre-existing conditions are excluded, as is damage through misuse or neglect, rust, corrosion, and Acts of God.

Plans & Pricing

Amazon Home Warranty plans:

Plan Monthly Yearly
Essential Appliances $42 $479
Major Systems $42 $479
Combo $52 $579

Amazon Home Warranty Coverage:

Item Covered/Plan Essential Appliances
$42 monthly/$479 yearly		 Major Systems
$42 monthly/$479 yearly		 Combo
$52 monthly/$579 yearly
Air Conditioning – ✓ ✓
Clothes Washer ✓ – ✓
Clothes Dryer ✓ – ✓
Refrigerator ✓ – ✓
Plumbing Stoppages – ✓ ✓
Plumbing System – ✓ ✓
Electrical – ✓ ✓
Heating – ✓ ✓
Ductwork – ✓ ✓
Water Heater – ✓ ✓
Oven/Range/Cooktop ✓ – ✓
Dishwasher ✓ – ✓
Built-in Microwave Oven ✓ – ✓
Garbage Disposal – – ✓
Garage Door Opener – – ✓
Whirlpool Bathtub – – ✓
Ceiling and Exhaust Fans – – ✓

All of these prices are applicable to homes of less than 5,000 square feet. For homes greater than this, prices are around 20% extra. AHW has a long list of optional items that you can add to your coverage for an extra cost. The optional items cost between $4.99 and $14.99 per item per month.

Optional coverage is available for the following items:

  • Pool & Spa
  • Additional Central Heating
  • Lawn Sprinkler System
  • Septic System
  • Whole House Humidifier
  • Stand Alone Freezer
  • Sump Pump
  • Limited roof Leak
  • Ice Maker
  • Additional Washer/Dryer
  • Additional Microwave
  • Pool Heater
  • Additional Central Air Conditioner
  • Central Vacuum
  • Well Pump
  • Wine Refrigerator
  • Septic Tank Pumping
  • Additional Fridge
  • Water Softener
  • Water Heater
  • Extra Oven
  • Additional Dishwasher
  • Duplex

Amazon Home Warranty Review : How to Get Started

We found purchasing an AHW home warranty to be an easy and stress-free process. It took very few steps and less than five minutes to complete the purchase from start to finish.
Screen 1

enter our zip code on the home page

Screen 2

entering a few personal details and providing our property information

Screen 3

plan selection page

The first step was simply to enter our zip code on the home page.

Having done this, we had to complete a simple form by entering a few personal details and providing our property information.

Doing so took us through to the plan selection page. We decided to choose the Combo plan to get the most items covered. We didn’t choose to cover any optional items. We hit ‘Continue to Step 3’ where we were taken through to the payment screen.

In total, it took less than five minutes to complete getting an AHW home warranty.

State Availability

Available - Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming

Not Available - California, Iowa, Missouri, Oklahoma, Washington

lauren
Written by Lauren Le-Hair linkedin-icon

As an experienced content writer, Lauren's passion for the finance sector is only exceeded by her love of writing. With years of experience writing for financial websites, she has honed her expertise and developed a deep understanding of the industry. Lauren specializes in delivering top-quality, specialized content with an expert tone of voice and a unique flair, leveraging her extensive knowledge and expertise. In addition, she holds a First Class Bachelor's degree from Staffordshire University.

faq-icon

FAQ’s

Is AHW affiliated with Amazon.com?

AHW Home Warranty (formerly Amazon Home Warranty) is not affiliated with Amazon.com.

Does AHW charge a service fee?

Yes, AHW charges a service fee of $75 every time a claim results in a contractor visiting your home.

Does AHW home warranty give me cover immediately?

No, any claims made within the first 30 days of taking out a policy is deemed a pre-existing condition and is not covered under the home warranty.

Customer Support

AHW has a 24/7 customer care line, and you can also contact the company’s customer support team via an online form or email. While AHW’s online customer support reviews are mostly negative, our interaction with the sales representative we spoke to was good. The customer representative told us that a contractor would be in contact with us within 48 hours of informing AHW of an issue. Many online reviews refute this, stating that in many cases, it can be weeks until they are contacted. You can contact AHW through the following channels.

Privacy & Security

There is a detailed Privacy Policy on AHW’s website stating how your personal data is collected, used, and shared. The Policy also declares that you can opt out of communications at any time. We recommend that you read the privacy policy in full to understand your rights regarding how AHW treats your personal data.

In Conclusion

Despite AHW’s chequered history in recent years and the poor service levels described by many online reviews, the company does offer a cheap home warranty. Plus, with a wide range of add-ons available should you have specific items that you wish to be under warranty, we recommend you do your research on AHW before applying for a warranty.

With the drawbacks slightly outweighing the positives, we would not recommend AHW, yet the final decision on obtaining a home warranty is yours to make.

Brand Disclaimer

The materials on AHW’s website are provided “as is”. AHW makes no warranties, expressed or implied, and with this disclaims and negates all other warranties, including, without limitation, implied warranties, conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, AHW does not warrant or make any representations concerning the accuracy, possible results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.