Pool and Spa, septic system, water heater, water softener, additional household items (extra freezer, refrigerator etc.), well pump, sump pump, and many more
Amazon Home Warranty Home Warranty Review
AHW offers three different home warranty plans for you to ensure peace of mind about your household systems and appliances. The three plans are all reasonably priced, aligning with or below the industry average. Home warranties cover items not usually covered by homeowner’s insurance, including household appliances and systems such as heating or air conditioning.
Amazon Home Warranty Home Warranty Highlights
CONTRACT LENGTH
12 months
HOME INSPECTION
Not required
RESPONSE TIME
Contractors will be contacted within 48 hours of fault.
PAYOUT CAPS
varies based on specific items. can range from $2,500 to $500
SERVICE FEES
min $75
OTHER FEES
Yes
NHSCA MEMBER
No
BBB RATING
N/a
PROMOTION
$75 off + 1 month free on the first order
COVERAGE
3 plans, essential appliances, major systems or combo
Pros & Cons
- An extensive network of 40,000 contractors
- Competitively priced home warranty plans
- 24/7 customer service line
- Poor customer service and a large number of claim denials noted online
- Low payout caps compared to competitors
- AHW settled an Arizona lawsuit in November 2021 amid allegations of fraud and deception
Plan Types
Essential Appliances – this plan covers the eight most commonly used appliances in the home
Major Systems – this plan covers the eight most critical systems in your home
Combo – this plan combines the Essential Appliances plan and the Major Systems plan to provide full home coverage.
Optional Add-Ons
Exclusions
Each plan has a clear list of parts excluded from the home warranty. We recommend you inspect these inclusions before taking out a home warranty with AHW. Additionally, pre-existing conditions are excluded, as is damage through misuse or neglect, rust, corrosion, and Acts of God.
Plans & Pricing
AHW Home Warranty offers three different coverage plans:
- Essential Appliances Plan – this plan covers eight of the most used and vital household appliances. The dishwasher, refrigerator, clothes dryer, freezer, trash compactor, oven, clothes washer, and microwave oven are all included in this plan. The Essential Appliances plan costs $42 a month, or $479 if you pay with one annual payment.
- Major Systems Plan – the Major Systems plan covers the eight essential systems within a home. The air conditioning, central heating, plumbing, electrics, hot water heater, ductwork, jetted bathtub, and the garage door is covered. This plan has the same pricing as the Essential Appliances plan, being $42 a month or $479 for the year paid in one lump sum.
- Combo Plan. The Combo plan combines the coverage provided by the Essential Appliances and Major Systems plans. In addition, the combo plan also provides cover for the garbage disposal, instant hot water dispenser, attic fan, ceiling fan, bathroom fan, doorbell, and kitchen fan/exhaust hood. The Combo plan costs $52 a month or $579 a year.
All of these prices are applicable to homes of less than 5,000 square feet. For homes greater than this, prices are around 20% extra.
AHW has a long list of optional items that you can add to your coverage for an extra cost. The optional items cost between $4.99 and $14.99 per item per month. Optional coverage is available for the following items:
- Pool & Spa
- Additional Central Heating
- Lawn Sprinkler System
- Septic System
- Whole House Humidifier
- Stand Alone Freezer
- Sump Pump
- Limited roof Leak
- Ice Maker
- Additional Washer/Dryer
- Additional Microwave
- Pool Heater
- Additional Central Air Conditioner
- Central Vacuum
- Well Pump
- Wine Refrigerator
- Septic Tank Pumping
- Additional Fridge
- Water Softener
- Water Heater
- Extra Oven
- Additional Dishwasher
- Duplex
We couldn’t see the home warranty pricing until you get to the purchase stage, so the pricing for optional coverage items is unclear when looking through the website. Contracts are twelve months long, and a home inspection is not required to get an AHW home warranty.
How to Get Started Amazon Home Warranty
We found purchasing an AHW home warranty to be an easy and stress-free process. It took very few steps and less than five minutes to complete the purchase from start to finish.
Screen 1
enter our zip code on the home page
The first step was simply to enter our zip code on the home page.
Having done this, we had to complete a simple form by entering a few personal details and providing our property information.
Doing so took us through to the plan selection page. We decided to choose the Combo plan to get the most items covered. We didn’t choose to cover any optional items. We hit ‘Continue to Step 3’ where we were taken through to the payment screen.
In total, it took less than five minutes to complete getting an AHW home warranty.
State Availability
Available - Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming.
Not Available - California, Iowa, Missouri, Oklahoma, Washington.
Not Available - California, Iowa, Missouri, Oklahoma, Washington.
Privacy & Security
There is a detailed Privacy Policy on AHW’s website stating how your personal data is collected, used, and shared. The Policy also declares that you can opt out of communications at any time. We recommend that you read the privacy policy in full to understand your rights regarding how AHW treats your personal data.
Customer Support
AHW has a 24/7 customer care line, and you can also contact the company’s customer support team via an online form or email. While AHW’s online customer support reviews are mostly negative, our interaction with the sales representative we spoke to was good. The customer representative told us that a contractor would be in contact with us within 48 hours of informing AHW of an issue. Many online reviews refute this, stating that in many cases, it can be weeks until they are contacted. You can contact AHW through the following channels.
Phone Support
(646) 860-0622
Mon - Sun
24/7
Email Support
info@ahwp.com
Social Media
In Conclusion
Despite AHW’s chequered history in recent years and the poor service levels described by many online reviews, the company does offer a cheap home warranty. Plus, with a wide range of add-ons available should you have specific items that you wish to be under warranty, we recommend you do your research on AHW before applying for a warranty.
With the drawbacks slightly outweighing the positives, we would not recommend AHW, yet the final decision on obtaining a home warranty is yours to make.
FAQ
AHW Home Warranty (formerly Amazon Home Warranty) is not affiliated with Amazon.com.
Yes, AHW charges a service fee of $75 every time a claim results in a contractor visiting your home.
No, any claims made within the first 30 days of taking out a policy is deemed a pre-existing condition and is not covered under the home warranty.
Amazon Home Warranty Disclaimer
The materials on AHW’s website are provided “as is”. AHW makes no warranties, expressed or implied, and with this disclaims and negates all other warranties, including, without limitation, implied warranties, conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, AHW does not warrant or make any representations concerning the accuracy, possible results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Disclosure
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As an experienced content writer, Lauren’s passion for the finance sector is only exceeded by her love of writing. Lauren specializes in the financial industry, drawing on her knowledge and experience to deliver top-quality, specialized content with an expert tone of voice and a unique flair. She also holds a First Class (Hons) Batchelor’s degree from Staffordshire University.
4.5
LS SCORE
4.0
CREDIBILITY
3.9
SUPPORT
4.2
ACCESSIBILITY
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24/7
Email Support
info@ahwp.com
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