- Pool or Spa
- Guest Unit
- Septic Pump
- Well Pump
- Electronics Protection Plan
- Roof Leak Repair
American Home Shield Home Warranty Review
American Home Shield offers home warranties designed to protect consumers from the costs associated with most major home appliances and systems. They have a fair fee structure that makes coverage affordable and generous caps on coverage. Clients can choose between three base service fees that are paid to the contractor. Lower service fees increase the monthly premium but decrease the amount paid on individual service calls. This type of coverage does not cover cosmetic defects, routine maintenance, system upgrades, or items still covered by a manufacturer or builder warranty. It is very helpful in covering basic wear and tear for appliances and systems, complementing the usual homeowners’ insurance coverage.
American Home Shield Home Warranty Highlights
CONTRACT LENGTH
12 and 24 months
HOME INSPECTION
Not required
RESPONSE TIME
24 hours
PAYOUT CAPS
on appliances:
- $0 – shieldsilver (not covered)
- $3,000 – shieldgold
- $6,000 – $shieldplatinum
on systems:
- unlimited
SERVICE FEES
$75 - $125
BENEFIT LIMIT TYPE
Per system or appliance
OTHER FEES
No
NHSCA MEMBER
No
BBB RATING
B
PROMOTION
Aarp members special pricing, appliance discounts, air filter discounts, $50 off multiple properties, $25 amazon gift card for referring new members
COVERAGE
Heating and cooling systems, electrical systems plumbing systems, kitchen appliances, laundry appliances, roof leak repairs, free hvac tune-up, unlimited a/c refrigerant, coverage for code violations and permits
CONTRACTORS
Over 17,000 in-network contractors
Pros & Cons
- Has generous coverage caps
- Does not require maintenance records
- Allows customers to choose a $75, $100, or $125 service fee
- Charges slightly higher monthly premiums than some providers
- Guarantees repairs for only 30 days
- Many online complaints
Plan Types
- ShieldSilver
- ShieldGold
- ShieldPlatinum
Optional Add-Ons
Exclusions
Exclusions are based on the state of residence and can include:
- Abuse
- Natural disasters
- Routine maintenance
- Flues, venting, chimneys, and exhaust lines
- Repair or remediation of cosmetic defects
- Electronic, computerized, or home management systems
- Radon monitoring systems, fire sprinkler systems, and solar systems and components
- Repair, replacement, installation, or modification of any component or part thereof, that has been, or is, determined to be defective by the Consumer Product Safety Commission or for which a manufacturer has issued, or issues, a warning, recall, or determination of defect
- System or appliance upgrades, or repairs or replacements required
- When the malfunction is due to missing components, parts, or equipment
- Audio/video/computer/intercom/alarm or security wiring or cable
- Telephone wiring
- Circuit overload
- Face plates
- Lighting fixtures
- Outside or underground piping well pump, and well pump components
- Window a/c units
- Fuel storage tanks
- Bathtubs, Sinks and Showers
- Shower enclosures and base pans
- Toilet lids and seats
- Septic tanks
- Water filtration/purification system
- Holding or storage tanks
- Saunas or steam rooms
- Garage door or door track assemblies
- Lock picking
- Lock-out service
Plans & Pricing
ShieldSilver – $29.99/mo
- Heating and Cooling Systems
- Electrical Systems
- Plumbing Systems
ShieldGold – $49.99/mo
- Heating and Cooling Systems
- Electrical Systems
- Plumbing Systems
- Kitchen Appliances
- Laundry Appliances
ShieldPlatinum – $79.99/mo
- Heating and Cooling Systems
- Electrical Systems
- Plumbing Systems
- Kitchen Appliances
- Laundry Appliances
- Roof Leak Repairs
- FREE HVAC Tune-up
- Unlimited A/C refrigerant
- Coverage for code violations and permits
In addition to the base coverage there are also a number of add-ons that can be selected.
- Pool or Spa ($20.99/mo)
- Guest Unit (starting at $12.99/mo)
- Septic Pump ($4.99/mo)
- Well Pump ($9.99/mo)
- Electronics Protection Plan ($14.00/mo)
- Roof Leak Repair ($9.99/mo)
Pricing is available by requesting a quote on the company website. Each quote is specific to the property being covered. Plans are available nationwide (excluding Alaska, New York City, and some zip codes in Hawaii). No home inspection is required for any of the plans and buyers can choose between 12-month or 24-month contracts. Note that the pricing above is based on a 2,000 sqf new construction home in Williamson County, Texas.
Service Fees
American Home Shield uses a flat service fee structure and buyers can select their own service fee from $75, $100, or $125 per service call. The lower the service call pricing, the higher the monthly premium.
Payout Caps
Appliances have a payout cap of $3,000 per appliance for the ShieldGold plan and $6,000 per appliance for the ShieldPlatinum plan. There are no payout caps on covered home systems.
How to Get Started American Home Shield
Applying for a new warranty through American Home Shield is a simple, quick process. It starts at the American Home Shield website, where you can enter your zip code to begin the quote process. You will then be asked for your physical address and contact. This ensures that you get the best, most accurate pricing.
Screen 1
Quote
Once you fill in the requested information and click the button “Shop Plans” you will be presented with the monthly cost of each plan tier, the systems and appliances covered, and be able to adjust the service call fee if you like (it defaults to $125). You can also scroll down to compare the coverage for each level of service.
Selecting a plan opens up the next page of the quote, where you are able to select any optional coverages you’d like.
Clicking next from this page will take you to the payments page where you enter all your details, add a payment method, and elect your home warranty coverage.
State Availability
Available - Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Not Available - Alaska.
Not Available - Alaska.
Privacy & Security
As expected of a company as renowned as AHS, customer privacy and security is taken seriously. Similarly, this is no different with AHS ProConnect. A thorough Privacy Policy on the ProConnect website details what information is collected and how that information is stored. The policy states your rights, how you can opt-out at any time, and how to access the information held about you. Finally, the policy outlined how your data is retained securely and safeguarded correctly.
Customer Support
Customer support at American Home Shield is handled via telephone or through the member portal. Those with accounts are able to submit any questions or requests after logging into the electronic systems at AHS. There are also several telephone numbers available for different needs (service, sales, etc.).
In order to determine the effectiveness of the customer support staff at American Home Shield we contacted them via telephone. Once we made it through the simple menu system we were quickly connected with a customer service representative. This person answered our questions in a friendly, professional manner and took the time to enquire if there was anything else they could do for us. Overall it was a very positive customer service experience from our perspective, and the support person seemed very knowledgeable.
The online reviews for AHS are not quite as positive. At the Better Business Bureau the company has a rating of 2.25 out of 5.0 stars on 10,963 reviews as of Oct. 14, 2022. Also, over the past 12 months there were 9,232 complaints against the company resolved. The primary complaint against them is that customers have had issues with the contractors used to make repairs. In some cases the repairs are too slow, in others they are done in a shoddy manner, and in the worst cases the subcontractor attempts to charge more, even though the customer believes the repair should be covered by the home warranty.
Over at Trustpilot the situation is the same. AHS has a 1.8 out of 5.0 stars on 3,294 reviews as of October 14, 2022. Complaints are similar to those at the BBB and 84% of the reviews left are 1 star reviews.
Phone Support
(888)-682-1043
Mon-Sun
24/7
Email Support
Help@proconnectsupport.ah...
Social Media
In Conclusion
American Home Shield is one of the premier home warranty organizations, serving 49 of the 50 U.S. states (excluding Alaska). While they do seem to have a number of customer complaints, it appears in a number of cases these are down to the contractors sent out to cover claims. The company has a solid customer service team, and over 50 years of experience in providing home warranty services. Clients can choose from a number of service plans and add-ons, and can get a quote online, over the phone, or by mail.
FAQ
There is no limit on the number of repairs you can request, however there may be caps on the dollar amounts of individual claims.
Yes, coverage can be canceled at any time.
Homeowners insurance covers events that might happen such as theft, fires, and natural disasters. A home warranty covers the components and appliances in your home that might break down from normal wear and tear.
Disclosure
This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website (though we may also review brands we are not engaged with). These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table, or according to other formula in the event specifically detailed by us. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Steve has been writing in the financial products space for over a decade, with interests ranging from personal loans to investing. He is also deeply into the blockchain space. In his free time, you can find him in the kitchen preparing delicious meals, or outside hiking and biking.
4.0
LS SCORE
3.0
CREDIBILITY
5.0
SUPPORT
4.0
ACCESSIBILITY
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