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Citibank Reviews


bestfor-icon Full-service banking facilities

Written by Steve Chen

About Citibank | Read More


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  • (888) 248-4226
  • Headquarters: 388 Greenwich Street, New York, NY 10013
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Citibank Online Banking Review

Citibank offers its customers many online bank accounts to meet all needs. Checking accounts, savings accounts, Certificates of Deposit (CDs), and Individual Retirement Accounts (IRA) are available, and we will take you through each account option in detail. Note that each checking account has a linked savings account to it.

Citibank Online Banking Highlight


Min Balance


Min Deposit

Over 65,000 fee-free ATMs

ATM Network


Other Fees

Online Banking Savings


Min Deposit


Min Balance

Min 0.12%

Min APY Savings

Online Banking Checking


Min Deposit


Min Balance

Business Online Banking


Min Deposit

Pros & Cons

  • con-icon Very well respected bank
  • con-icon No minimum required deposits
  • con-icon Wide range of account options
  • con-icon Certain requirements to avoid monthly fees
  • con-icon $2.50 Charge for out-of-network ATMs
  • con-icon Rates aren't as competitive as others

Account types

  • Checking
  • Savings
  • Certificates of Deposit (CD)


Account Type APY
Citi Accelerated Savings 3.10%
Citi Savings 0.12%
CDs 0.05% – 4%
Retirement IRA 0.20%– 4.68%

Features Benefits & Rewards

Most extensive ATM network range in America

Opening an Account With Citibank

Having reviewed Citibank’s products, we decided we wanted to open a 12-month CD due to the excellent 4% interest rate available. We headed to the CD page and selected the product that we wanted.

Helpfully, the first screen gave us a clear indication of the steps required alongside detailing what we would need to do during the application process.

After making a password to create an account, we entered our address details and citizenship status. This generated the ID verification, after which we moved on to the Employment and Income stage of the application. After entering our employment details, we verified our salary via our bank statement. This process was seamless and took minutes. Finally, we moved on to the exciting part of funding the CD. We had already linked the bank account for income verification purposes, so this was very easy to do. 

The last stages were to complete the online account setup and sign the CD agreements and disclosures, and the process was complete. It was one of the more straightforward CD applications we have encountered.

State Availability

- Available in all states

Written by Steve Chen linkedin-icon

Steve is an online marketing and publishing veteran with over two decades of experience in the financial sector. With a BSc in Business & Management from the University of Maryland and an MBA in Business Finance from the University of Pittsburgh, Steve went on to serve in various senior marketing and business development roles. Now specializing in online content creation, he writes about a wide range of financial topics.



What do I need to open a Citibank account?

You’ll need to be a US citizen or permanent resident and have a US address, SSN, and proof of ID.

Where can I get access to a Citibank Accelerate Savings Account?

The Accelerate Savings Account is available in all states except California, Connecticut, Maryland, Nevada, New Jersey, New York, Virginia, Illinois, and Washington DC.

Is Citibank safe?

Yes, Citibank is an established, safe bank and all accounts are FDIC insured for up to $250,000 per depositor.

Customer Support

Citibank has multiple methods available to contact its customer support team. As it is such a large bank, you can call several phone numbers for different departments. As such, it is best for you to go to Citibank’s website to identify the helpline that applies to you instead of ringing the general helpline. Citibank also offers live chat services and email support for existing customers. You can also arrange a meeting in a branch to discuss your needs.

We called the general helpline to enquire about checking account rates. As expected, this was not the optimal solution, as we were placed on hold and transferred more than once. However, they were helpful when we spoke to the correct person and answered all our questions about interest rates and minimum balance requirements.

Privacy & Security

As one of the oldest and most respected financial companies in America, the privacy and security of customer data are of utmost importance to Citibank. There are several pages on its website detailing how your personal data is collected and stored, and the company also highlights your rights to your information and opt-out options.

As expected, Citibank is fully FDIC-insured. The financial institution provides fraud protection services, proactive identity theft countermeasures, and the best-practice cyber security tools.

In Conclusion

Citibank could be an excellent fit for you if you want a full-service bank with a rock-solid reputation and physical branches across the country. Savings rates vary significantly based upon location in the US, so ensure that you are eligible for the higher rate products before opening any account. There are also requirements you’ll need to meet to waive monthly fees for checking accounts, but if you believe you’ll meet these, Citibank is a strong consideration for your banking needs.

Brand Disclaimer

Citibank.com provides information about and access to accounts and financial services provided by Citibank, NA, and its affiliates in the United States and its territories. It does not, and should not be construed as an offer, invitation, or solicitation of services to individuals outside the United States.
Terms, conditions, and fees for accounts, products, programs, and services are subject to change. Not all accounts, products, services, and pricing described here are available in all jurisdictions or to all customers. Your eligibility for a particular product and service is subject to a final determination by Citibank.
Your country of citizenship, domicile, or residence, if other than the United States, may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products, and services. These include laws and regulations regarding taxes, exchange, and capital controls that you are responsible for following.
The products, account packages, promotional offers, and services described in this website may not apply to International Personal Bank US customers in the Citigold® Private Client International, Citigold® International, Citi International Personal, Citi Global Executive Preferred, and Citi Global Executive Account Packages. Citibank HYSA is allowed in all states EXCEPT: CA, CT, MD, NV, NJ, NY, VA, DC, and IL.