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first horizon bank

First Horizon Reviews


bestfor-icon Banking services for Mideast or Southeast residents

Written by Steve Chen

About First Horizon | Read More


LS Score







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Opening Hours Opening Hours drop-down-btn
Mon-Fri Varies by branch
Sat-Sun Closed
Contact Information Contact Information drop-down-btn
  • customerservice@firsthorizon.com
  • (800) 382-5465
  • Headquarters: 165 Madison Avenue, Memphis, TN 38103
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First Horizon Mortgages Review

First Horizon offers a range of mortgage products as part of its full-service banking offering. Customers can choose from conventional, variable rate, VA, USDA, Affordable housing, and HELOC options. Details of home loan products are shown below.

You can apply online, in branch, or over the phone. Unfortunately, there is little information regarding the precise details of the mortgages available. Therefore, to identify what rates are available, you will need to either apply or contact customer support with your specific circumstances.

First Horizon Mortgages Highlight


Min Credit Score


Mortgage Amount

15, 20, and 30-year terms

Repayment terms


Soft Credit Pull


Lender Type


Underwriting Fee


Other Fees


Origination Fee


Prepayment Fee

Average of 30 Days

Funding Time



Pros & Cons

  • con-icon A large range of mortgage types is available
  • con-icon Mortgages offered for single-family and multi-family homes
  • con-icon Able to apply in branch
  • con-icon Lack of visibility of rates charged
  • con-icon Prepayment fees and origination fees charged
  • con-icon Not available nationwide

Mortgage Type

  • Mortgage Purchase
  • Mortgage Refinance
  • Fixed
  • Adjustable
  • FHA
  • USDA
  • VA

First Horizon Mortgages Terms & Requirements

To be considered for a mortgage product from First Horizon, you need to meet the following requirements:

  • Be a US citizen or permanent resident
  • A credit score of 620 or greater
  • Have a down payment of 5%-20%, depending on the mortgage type
  • Have a debt-to-income ratio of lower than 45%

Interest rates for mortgage products are not shown on First Horizon’s website, but we do know that loans are available for 15, 20, or 30 years, with mortgages available for between $25,000 and $3,000,000.

How to Apply

We wanted to try out the application process for a mortgage from First Horizon bank and did so online. We visited the mortgage section of First Horizon Bank’s website to get started. 

Mortgage applications can only be progressed further via a conversation with a mortgage team member – not online. We were contacted via email within two hours of the application and were able to set up a face-to-face meeting for the following day. While less convenient than an online-only application, we were pleased with how quickly we could arrange a callback.

Qualification Requirements

You need to meet the following requirements to be considered for a mortgage from First Horizon Bank:

  • Credit rating of 620 or more
  • A debt-to-income ratio of 45% or lower
  • US Citizen or permanent resident
  • Age of majority in your state
  • Be able to show a steady income

Required Information

You will need to provide the following information to complete your mortgage application process with First Horizon:

  • Proof of ID
  • Date of birth
  • Social Security Number
  • Employment history
  • Proof of income
  • Past two years’ tax returns
  • Child/alimony payment details, if applicable
  • Past two months’ bank statements
  • Details of retirement accounts and investments

If you are buying a home, you will also need to provide the following:

  • Purchase agreement
  • Details of your rental history

If you are refinancing a property, you will need to provide the following:

  • Copy of the warranty deed
  • Copy of survey of the property
  • Current mortgage payment details
  • Insurance certificate

Application Steps & Time Frames

As the application process was almost entirely offline, the steps took longer than an online application would. However, the benefit of applying offline was that a customer service member was available to help guide us through the process, which took about 60 minutes in total. First Horizon completes most mortgage applications within 30 days.

State Availability

- Available in all states

Written by Steve Chen linkedin-icon

Steve is an online marketing and publishing veteran with over two decades of experience in the financial sector. With a BSc in Business & Management from the University of Maryland and an MBA in Business Finance from the University of Pittsburgh, Steve went on to serve in various senior marketing and business development roles. Now specializing in online content creation, he writes about a wide range of financial topics.



Is First Horizon Bank a legit bank?

Yes, First Horizon can trace its history back over 150 years and is one of the top 50 banks in America by size.

How many branches does First Horizon have?

First Horizon operates over 450 branches across 12 states.

Customer Support

There are several ways that you can get in touch with First Horizon Bank, ranging from phone or email to an online form. First Horizon also has over 450 branches across the US, meaning you could pop into any of these branches with your query.

We called the customer helpline on (800) 382-5465 to ask about the information required to open an account with First Horizon Bank. We were placed on hold for 2-3 minutes before our call was answered, which was longer than we had expected. However, after our call was answered, we were dealt with in a very professional way, with all of our questions addressed clearly and quickly.

Privacy & Security

First Horizon Bank has had no recent security breaches, and there are no adverse reports online regarding any improper use of personal data. First Horizon Bank has a helpful table within its Privacy Policy about what data is shared and why, plus whether you can limit the sharing of your data. This table is an excellent visual tool for understanding how your information is handled.

In Conclusion

If having access to a large-sized local bank is crucial to you, alongside having access to full banking facilities, then First Horizon Bank could be a good choice for you. With over 450 branches in the Mideast and Southeast, First Horizon is very accessible and has a full complement of banking products available.

Brand Disclaimer

First Horizon Corporation (NYSE: FHN) is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel.
Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern US. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable US Bank.