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firstpremier

First Premier Reviews

7.8

bestfor-icon Affordable home warranty

lauren
Written by Lauren Le-Hair

About First Premier | Read More

8.2

LS Score

8.1

Credibility

6.8

Support

7.9

Accessibility

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Opening Hours Opening Hours drop-down-btn
Mon-Sun 24/7
Contact Information Contact Information drop-down-btn
  • info@firstpremierhomewarranty.com
  • (800) 388-1918
  • Headquarters: 2918 Avenue R, Brooklyn, New York 11229
Social Media Social Media drop-down-btn
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First Premier Home Warranty Review

First Premier Home Warranty offers two types of home warranty coverage. The Premier Plan provides coverage for a range of systems and appliances. The Premier Platinum Plan gives you the coverage provided by the Premier Plan, with extra coverage for air conditioning systems and washers/dryers.

Home Warranties cover household items not generally covered by homeowners’ insurance. This includes appliances like refrigerators and dishwashers alongside home systems such as electricity, heating, and plumbing.

First Premier Home Warranty Highlight

Min $60

Service Fees

N/A

Payout Cap

$250 off + 2 months + free roof coverage

Promotions

2

Coverage

Not Required

Home inspection

Yes

Other Fees

None

Origination Fee

None

Prepayment Fee

N/A

BBB Rating

Yes

NHSCA MEMBER

Not stated

Response Time

12 months

Contract Length Available

Pros & Cons

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  • con-icon 2 plan tiers offer many systems and appliances
  • con-icon Can add on individual systems and appliances as needed
  • con-icon 24/7 customer service by phone
  • con-icon No emergency services
  • con-icon No live chat option
  • con-icon Sparse website doesn't offer crucial information upfront

Plan Types

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  • Premier Plan 
    Pricing from $43 monthly/$379 yearly
  • Premier Platinum Plan
    Pricing from $50 monthly/$419 yearly

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Optional Add-Ons

Pool, Spa, Central Vacuum, Second refrigerator, Well Pump, Septic System, Central Vacuum, and more.

Promotions

$250 off + 2 months + free roof coverage

Exclusions

Exclusions are not listed on the website. Carefully review your contract to see the complete list of exclusions.

Plans & Pricing

First Premier Warranty plans:

Plan Monthly Yearly
Premier $43 $379
Premier Platinum $50 $419

First Premier Warranty coverage:

Item Covered/Plan Premier 
$43 monthly/$379 yearly		 Premier Platinum
$50 monthly/$419 yearly
Air Conditioning ✓ ✓
Clothes Washer – ✓
Clothes Dryer – ✓
Refrigerator – ✓
Plumbing Stoppages ✓ ✓
Plumbing System ✓ ✓
Electrical ✓ ✓
Heating – ✓
Ductwork ✓ ✓
Water Heater ✓ ✓
Oven/Range/Cooktop ✓ ✓
Dishwasher ✓ ✓
Built-in Microwave Oven ✓ ✓
Garbage Disposal ✓ ✓
Garage Door Opener ✓ ✓
Whirlpool Bathtub ✓ ✓
Ceiling and Exhaust Fans ✓ ✓

First Premier Home Warranty offers two types of home warranty, with an extensive list of optional extras should you want additional coverage. Most home warranty providers offer a plan for systems, appliances, and a combination plan. Yet, First Premier only offers two levels of combination plans.

Optional Extras

First Premier has a long list of optional extras to add to a policy if you want extra coverage. This ensures that you only pay for coverage of items related to you. The following list details the optional items available and their annual cost:

  • Pool/Spa – $150
  • Additional Spa – $150
  • Limited Roof Leak – $50
  • Central Vacuum – $25
  • Sump Pump – $25
  • Well Pump – $75
  • Septic System – $100
  • Septic Plumbing – $60
  • Second Refrigerator – $35
  • Stand Alone Freezer – $35
  • Water Softener – $35
  • Refrigerator Ice Maker – $35
  • Free Standing Ice Maker – $50
  • Additional A/C System – $75
  • Additional Heating System -$75
  • Additional Water Heater – $75
  • Additional Garage Door Opener – $50
  • Additional Over Range – $60
  • Sprinkler System – $50

Pricing and Coverage

Pricing is not available on the First Premier website until after going through the quote process. However, what is more concerning is that there is no list of exclusions available until after the sign-up process. We strongly recommend that if you have queries about the coverage levels, you contact First Premier customer service before entering into a contract. Contracts are 12 months long, and no home inspection is required to buy a First Premier home warranty.

First Premier : How to Get Started

Buying a First Premier Home Warranty is easy
Screen 1

enter your Zip Code on the home screen to get the process going

Screen 2

Enter your name, email, and phone number and then you'll be taken to the pricing and plans screen

the whole process taking less than 5 minutes. To start, simply enter your Zip Code on the home screen to get the process going, or select one of the “Get a Quote” buttons.

We entered our name, email, and phone number and were taken to the pricing and plans screen. This page details the plans available, all covered items, and optional extras. This highly informational page gives details that are often unavailable until you go through the quote process.

We selected the “pay monthly” option for the Platinum Plan and hit the next step button. After this, we simply had to add our full address and billing details, and then we had our coverage in place. Buying a home warranty couldn’t be easier.

First Premier : How to Get Started

Filing a claim with First Premier was also very straightforward. We chose to call the 24/7 helpline, but you can also do so via an online form shown below.

Filing a claim with First Premier was also very straightforward. We chose to call the 24/7 helpline, but you can also do so via an online form shown. 

State Availability

- Available in all states

lauren
Written by Lauren Le-Hair linkedin-icon

As an experienced content writer, Lauren's passion for the finance sector is only exceeded by her love of writing. With years of experience writing for financial websites, she has honed her expertise and developed a deep understanding of the industry. Lauren specializes in delivering top-quality, specialized content with an expert tone of voice and a unique flair, leveraging her extensive knowledge and expertise. In addition, she holds a First Class Bachelor's degree from Staffordshire University.

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FAQ’s

Do First Premier charge a home warranty service fee?

Yes, with service fees starting at $60. While this is lower than the industry average of $75, service fees vary by callout type.

Does First Premier’s home warranty cover start immediately?

No, you cannot claim for any happenings that occur in the first 30 days after taking out the policy. Any issues that arise during this period are deemed pre-existing.

Are there details of what is included and excluded in a First Premier home warranty?

Yes, full details of what is included in each policy are detailed on the website.

Customer Support

First Premier’s excellent customer service reputation was reinforced when we reached out to the team. You can contact the home warranty provider via online form, email, or phone call. First Premier is known for its responsiveness to online forms, so we got in touch this way. We were contacted within 20 minutes with a helpful reply and arranged a call back for later in the day. The service received was as good as expected. Full contact details of how to get in touch with First Premier as shown below.

Privacy & Security

There are no adverse online reports about First Premier and how the home warranty provider treats customer data. This is usually the best indicator that a company has the correct procedures in place to handle customer safety. However, when reviewing First Premier’s website, we noticed that the Privacy Policy online was not available. Therefore, if you have any questions about how First Premier handles your personal data, it is best to contact the company directly.

In Conclusion

First Premier Home Warranty offers affordable home warranties and excellent customer service. Sure, its pricing is not clear online, but after our inquiry, we established that they are one of the best-priced home warranty products in the market. For these reasons, we believe that a First Premier home warranty is worth looking into. However, there is no example contract, list of payout caps, or list of exclusions. So, if you have any questions about these items, ensure that you contact First Premier customer service first.

Brand Disclaimer

The information and content on this server are provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only and not by FIRST PREMIER HOME WARRANTY.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. FIRST PREMIER HOME WARRANTY is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services, and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”) and not FIRST PREMIER HOME WARRANTY.
The inclusion of material on this server does not imply any endorsement by FIRST PREMIER HOME WARRANTY, which makes no warranty of any kind concerning the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that third parties could make unauthorized additions, deletions, and alterations to the server materials. Although FIRST PREMIER HOME WARRANTY tries to ensure the integrity and accuracy of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any server materials, check with the advertiser of the product or service to ensure that the information you depend upon is correct.