ServicePlus Home Warranty Review
2.5
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ServicePlus Home Warranty Reviews

2.5
Bob Phillips

WRITTEN BY

Bob Phillips

No Home Inspection is Needed
No Home Inspection is Needed
About ServicePlus Home Warranty

ServicePlus Home Warranty is headquartered in Edison, New Jersey, and has been in business since 2016. ServicePlus Home Warranty serves customers in 46 states.

ServicePlus Home Warranty formerly did business as Total Home Protection. The Better Business Bureau (BBB) indicates that in December 2021, the Pennsylvania Attorney General ordered Total Home Protection to pay $400,000 in restitution and to revise its business practices.

ServicePlus Home Warranty’s main selling point is that it provides claims support 24 hours per day, seven days per week.

2.5

LS SCORE

2.3

CREDIBILITY

6.3

SUPPORT

9.2

ACCESSIBILITY

ServicePlus Home Warranty Home Warranty Review

ServicePlus Home Warranty offers two home warranty plans plus numerous add-on options the customer can choose from. Service technicians are provided by a national network of licensed contractors.

ServicePlus Home Warranty Home Warranty Highlights

CONTRACT LENGTH

12 months

HOME INSPECTION

Not required

RESPONSE TIME

Typically, under 24 hours

PAYOUT CAPS

$200 – $500 per claim

SERVICE FEES

min $72

BENEFIT LIMIT TYPE

Per occurrence

OTHER FEES

Yes

NHSCA MEMBER

No

BBB RATING

N/a

PROMOTION

$200 off for new customers paying annually plus free coverage for two months if paying monthly

COVERAGE

Gold plan covers: plumbing system, plumbing stoppage, water heater, whirlpool bathtub, electrical system, oven/range/stove, cooktop, sump pump, built-in microwave, dishwasher, garbage disposal, trash compactor, ductwork, garage door opener, ceiling & exhaust fans platinum plan covers: all items included in the gold plan plus the a/c system, heating system, clothes washer, clothes dryer, refrigerator

CONTRACTORS

A nationwide network of licensed contractors

Pros & Cons

  • Has an extensive contractor network
  • Offers a 90-day parts guarantee
  • 24/7 claims support
  • Not accredited or rated by the BBB
  • Customer cannot choose their service technician
  • Lower coverage limits than many other home warranty companies
  • Large number of customer complaints on review sites

Plan Types

  • Gold
  • Platinum

Optional Add-Ons

Pool/spa, limited roof leak, well pump, septic system, septic pumping, second refrigerator, stand-alone freezer, water softener, refrigerator ice maker, free-standing ice maker

Exclusions

Standard exclusions of home warranty companies, including items covered by manufacturer’s warranty, routine maintenance, acts of God, damage caused by pets or pests, manufacturer defects, owner negligence

Plans & Pricing

 

Plan/Pricing Coverage
Gold: $43.25 per month
  • 2 essential home systems, including electrical and plumbing systems, and 13 other items covered
Platinum Care: $49.92 per month
  • Everything the Gold plan covers plus A/C and Heating systems, clothes washer/dryer, refrigerator
ServicePlus Home Warranty Add-ons: Prices vary by item
  • Includes central vacuum, pool, spa, roof leak, and septic system

Service Fees

Service fees are $75

Payout Caps

$500 per system, $200 per appliance

How to Get Started ServicePlus Home Warranty

A home warranty plan with ServicePlus Home Warranty can be purchased on the company’s website through a single-step process.
Screen 1

Step 1: Enter your Personal information

State Availability

Available - Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Not Available - California, Iowa, Nevada, New York.

Privacy & Security

ServicePlus Home Warranty has a Privacy page detailing its privacy policy and website security.

Customer Support

ServicePlus Home Warranty provides a toll-free customer service number on its website. When we called customer service, we were connected with a claims representative after being on hold for under one minute.

ServicePlus Home Warranty customers can also submit claims via the customer portal.

Phone Support
(800) 545-0402
Mon - Sun
24/7

In Conclusion

ServicePlus Home Warranty offers 24/7 claims service and customer service during regular business hours. The company’s online reviews are mostly unfavorable, with BBB showing a 1.24/5 rating based on the average of 500+ customer reviews.

FAQ

Is ServicePlus Home Warranty transferable?
You can transfer your ServicePlus Home Warranty by calling customer service. There is no charge for transferring your warranty.
What is the cancellation policy of ServicePlus Home Warranty?
ServicePlus Home Warranty’s cancellation policy states you can receive a full refund if you cancel the policy within 30 days of purchase. There is a $50 cancellation fee.
Does ServicePlus Home Warranty Cover Older Systems and Appliances?
Yes, ServicePlus Home Warranty covers older systems and appliances as long as they are in good working order when purchasing the plan.
Disclosure

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WRITTEN BY

Bob Phillips

Having spent over fifteen years helping people plan their lives financially, Bob has a vast amount of knowledge concerning personal finance. During his career, Bob mastered many different financial products to help people achieve their financial goals, including life insurance, disability insurance, mutual funds, and stocks and bonds. He earned the Chartered Life Underwriter (CLU) designation and held numerous securities licenses. Bob is an internationally published poet and is now a freelance writer living in North Texas with his wife and Doberman puppy.